Frequently Asked Questions

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WHAT IS THE WASTE TRANSFER NOTE / DUTY OF CARE CERTIFICATE?

A Duty of Care or a Waste Transfer Note (sometimes referred to as a WTN) is a legal document which any business that produces waste is required to have by law. CheaperWaste provide this document as part of our service.  The document serves to cover the business and the owner under the Environmental Protection Act 1990, namely in relation to business or trade waste.  It serves as proof that the business / owner disposes of (or transfers) their waste in a legal and responsible manner.  The document is valid for a certain period of 1 year, and must be retained by the owner/business for a period of 2 years after expiry.

The Waste Transfer Note is completed and signed by both parties must include

  • What sort of container the waste is in
  • The time and date the waste was transferred
  • Where the transfer took place
  • The names and addresses of both parties
  • Details of which category of authorised person each one is
  • If either or both of the parties, as a waste carrier, has a registration certificate, the certificate number and the name of the council that issued it
  • If either or both of the parties has a waste licence, the licence number and the name of the council that issued it
  • Reasons for any exemption from the requirement to register to have a licence
DO THE COUNCIL NOT DO THIS?

The Council offer waste collection services in most areas of the UK, though they are usually geared towards residential collections rather than commercial. Council recycling rates are generally poor, service levels vary and pricing is not always competitive. For these reasons many businesses opt for private waste collection firms.

WHAT DOES IT COST?

Traditional waste management companies are notorious for their hidden charges. CheaperWaste charge on a transparent ‘per lift’ basis, ensuring that you know exactly what you will be paying each month. For a free quote visit the Contact page or call us on 03301 242 535 (local rate call).

HOW OFTEN WILL MY BIN BE EMPTIED?

We offer anything from daily, weekly, fortnightly and monthly* (available on selected waste streams) collections, dependent on your needs. Our average customer has one collection per week.

WHAT SIZE BIN DO I NEED?

We offer a wide range of bins to suit the amount of waste you think you will produce. You can always change the size of your bin at a later date – there is no charge for doing so. For a list of the container sizes on offer and how many bin bags they hold, please visit our Containers page.

WHAT TIME WILL MY BIN BE COLLECTED?

The vast majority of collections take place very early in the morning. However this may differ in some areas, and if you have special access requirements we will always try and accommodate you. You can check this before signing up with us.

WHO SHOULD I CALL IF I HAVE A PROBLEM?

All service enquiries are dealt with at our Head Office. Please call 03301 242 535 (local rate call) and we will be happy to help.

HOW LONG DOES IT TAKE TO GET A CATCH-UP COLLECTION IF MINE GETS MISSED?

As hard as we try, we are not 100% perfect and the occasional collection may be missed if a wagon breaks down etc. If this does happen, we will always catch up the day after or on the soonest possible day.

HOW DO I SIGN MY CONTRACT?

As part of our environmental commitment, CheaperWaste is a paperless company. We use DocuSign, an online signature system that enables you to sign your contract via email. This quick and simple system is a hassle-free alternative and means we can get you up and running in no time.

HOW DO I CANCEL MY CONTRACT?

These terms are clearly laid out in your contract, and we advise you to read through them before you sign

DO I NEED TO LEAVE MY BIN OUT THE NIGHT BEFORE?

If your bin is normally stored inside or within a locked area then yes. Our drivers are not permitted to enter premises for Health and Safety reasons.

WHAT IF MY BIN GETS STOLEN?

Eurobins are expensive to replace. We always advise our customers to take out our Container Insurance – for a negligible monthly charge you will have peace of mind that your bin will be replaced in the event of theft of vandalism.

If you have any other questions please don’t hesitate to get in touch on 03301 242 535.