At CheaperWaste we strive to make Commercial waste management simple and cost-effective for the UK’s Small and Medium business. Our UK based service team work hard to ensure the service we deliver is the very best it can be.
We invest in the latest technology and work hard with our body of local and national service collection providers to ensure we always working to bring the best of our services to the doors of our customers.
We take pride in the service we deliver and the benefits we have brought to our 15,000 contracted customers which have helped us become the UK’s fastest-growing waste management provider for Small and Medium business in the UK.
Although we work as hard as we can to make your service perfect 100% of the time, we understand that occasionally things don’t go to plan.
Don’t worry. If something has not gone as planned with your service, we are here to help.
We hope you never have cause to raise a complaint, but if you do, we would love to help. Your feedback will help us improve our service. We have a unique position in the industry, and we can take more steps than any other service provider to help our customers get the service they need, and we are always looking for new ways to make things better.
Raising a Service Complaint
If you would like to raise a service complaint you should follow the below steps:
In the first instance, contact our customer service team on 03301 242 535 or by email at email@example.com.
Let our team know:
As soon as we receive your complaint, we will provide you with your complaint reference number. This will be the record of your complaint and you can use it to discuss your complaint with us in the future.
Our team will investigate your complaint and they will aim to resolve your complaint as quickly as possible. We currently aim to resolve all our customer complaints within 10 workings days. Please allow us this time to fully investigate your complaint and gain a resolution for you. It can take time for us to Liaise with local depot’s and service providers and arrange any resolutions required.
We are proud to say that over 90% of our complaints are resolved in the first contact and by the first member of the team our customers liaise with.
Our team is passionate about delivering good service and they will always ask you if they have been able to resolve your complaint. This is to ensure nothing has been overlooked. Don’t hesitate to let us know if you need something extra from us.
In the highly unlikely event, you have already raised a complaint and for some reason, your service still is not running as expected, don’t worry its not a dead end. If you need to raise your complaint more formally please email your complaint to ServiceManagement@cheaperwaste.co.uk
Be sure to include:
Our service management team will contact you within 1 business day (or at your preferred time if after 1 business day). We will let you know we have received your complaint, what we plan to do to fix things and agree the next best time to update you.