Knowledge Base

If you still need assistance please contact us on
03301 242 535 or customerservice@cheaperwaste.co.uk

  • What is the Waste Transfer Note / Duty of Care Certificate?
    A Duty of Care or a Waste Transfer Note (sometimes referred to as a WTN) is a legal document which any business that produces waste is required to have by law. CheaperWaste provides this document as part of our service. The document serves to cover the business and the owner under the Environmental Protection Act 1990, namely concerning business or trade waste. It serves as proof that the business/owner disposes of (or transfers) their waste legally and responsibly. The document is valid for a certain period of 1 year and must be retained by the owner/business for 2 years after expiry.

    For more information about the Duty of Care read our blog here

    The Waste Transfer Note is completed and signed by both parties must include:

    • What sort of container the waste is in.

    • The time and date the waste was transferred

    • Where the transfer took place

    • The names and addresses of both parties

    • Details of which category of authorised person each one is

    • If either or both of the parties, as a waste carrier, has a registration certificate, the certificate number and the name of the council that issued it

    • If either or both of the parties has a waste licence, the licence number and the name of the council that issued it

    • Reasons for any exemption from the requirement to register to have a licence.

  • How much does the service cost?
    Our prices vary depending on the service you chose. CheaperWaste charge on a transparent ‘per lift’ basis, ensuring that you know exactly what you will be paying each month. For a free quote visit the Contact page or call us on 03301 242 535 (local rate call).
  • How often will my bin be emptied?
    We offer daily, weekly, fortnightly and monthly* (available on selected waste streams) collections, dependent on your needs. Our average customer has one collection per week.
  • What size bin do I need?
    This very much depends on the amount and type of waste that you produce. We offer a wide range of bins and our expert sales team will work with you to determine the right size bin to suit your needs. You can always change the size of your bin at a later date if necessary, there is no charge for doing so. For a list of the container sizes on offer and how many bin bags they hold, please visit our containers page.
  • What time will my bin be collected?
    The vast majority of collections take place very early in the morning. However, this may differ in some areas, and if you have special access requirements we will always try and accommodate you. You can check this before signing up with us.
  • How can I contact you?
    All service enquiries are dealt with at our Head Office. Please call 03301 242 535 (local rate call) and we will be happy to help.

    You can also contact us via Facebook, Twitter, or email.
  • Where should I leave my bin for collection?
    If your bin is normally stored inside or within a locked area, then please move your bin to an easily accessible area. Our drivers are not permitted to enter premises for Health and Safety reasons.
  • What happens if my bin gets stolen?
    Please let us know straight away if anything happens to your bin. You will be liable to replace your bin, eurobins are expensive to replace and we always advise our customers to take out our Container Insurance. For a negligible monthly charge, you will have peace of mind that your bin will be replaced in the event of theft or vandalism.
  • What is excess weight?
    Thanks to the waste landfill tax, waste is measured in weight not volume. When your contract starts, we will send you your Duty of Care document, this will indicate your maximum weight allowance.

    When your bin is collected it will be automatically weighed by the service provider, they will remove the weight of the actual bin form their calculations and check the weight of your waste against your weight allowance.

    If the contents of your bin exceed your maximum weight allowance you will be charged an additional amount. If you are regularly exceeding your weight allowance, we will recommend that you increase your service by taking either a larger bin or by having more frequent collections.

    Please note. Just because your bin may only look ‘half full’, it could still be overweight depending on the weight of the waste contained within.

    We fully understand that you may not know how heavy the waste is that you are producing so we will always work with you and provide our expert advice to make sure you have the right service level for your business needs.

    If you still need assistance, please contact us on 03301 242 535 or customerservice@cheaperwaste.co.uk.